A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations

The hospitality and tourism industry faces serious challenges during public health emergencies such as COVID-19. Managers are concerned not only about how to maintain business and provide humanized services but also about social distancing. This study presented artificial intelligence (AI) technology-based service encounters as a possible solution and examined the antecedents and consequences of the encounter triad including customers, employees, and AI. Based on a systematic literature review, the study identified 4 modes of AI technology-based service encounters: AI-supplemented, AI-generated, AI-mediated, and AI-facilitated encounters. In addition, the study developed an integrated model to specify the factors that influence AI technology-infused service encounters in general and the customer service outcomes that result from the encounters. The findings contribute to service management and AI application theoretically and practically.     

秦迁陵县粮仓设置体系探讨--以出粮机构粮食来源问题为中心

除仓官外,秦迁陵县内的出粮机构还包括田官、离乡及司空等。它们并非都建有独立粮仓,所出粮食的来源也不尽一致。田官不设粮仓,它的出粮地是公共粮仓中的一间专属仓房。离乡建有供应该乡粮食开支的独立粮仓,且粮仓数量与该乡人口规模有关。小乡可能仅有一座粮仓,故有时会产生因储备不足而需要仓官额外输粮的问题。司空、发弩及■舍三者既未建有独立粮仓,也不如田官那般在公共粮仓内占有一间仓房,它们向外供应的粮食全都是由仓官转输。总之,秦迁陵县内设置的粮仓包括县级公共粮仓和离乡粮仓两类。田官、司空、发弩及舍虽承担了部分出粮职能,但并未给县内粮仓体系带来影响。     

A new assessment of economic integration in East Asia: Application of an industry-specific G-PPP model

It is well known that intra-industry trade and cross-border production networks have promoted economic growth and regional integration in East Asia. However, regional supply and production chains may have been formed differently across industries, reflecting different degrees and a different scope of regional economic linkages at an industry level. This paper makes a threefold contribution. First, to assess industry-level differences, this study adopts the generalized purchasing power parity (G-PPP) model using industry-specific producer prices. Second, the momentum threshold autoregressive (M-TAR) model is employed to allow for possible nonlinearity arising from the dynamic nature of regional economic growth and development. Third, the Granger causality test is also conducted to assess whether regional economies have autonomously integrated. The empirical results reveal that economic integration has progressed more autonomously in the electrical industry, as well as in the transportation equipment industry, as China and the ASEAN countries have become the final destination markets for finished products in these two industries.     

Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis

The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the hotel industry. It identifies perceived hygiene attributes and explores their influence on hotel image, word of mouth, and revisit intentions. This study identifies and validates three types of perceived hygiene attributes through qualitative and quantitative methods. It uses structural equation modeling to validate hypotheses and concludes that there are significant relationships of influence between the proposed variables. This study provides important and meaningful insights into hotel image and customer behavior through perceived hygiene attributes.     

海南城乡居民消费水平差异性分析和预测

从1985-2018年海南城乡居民收入、消费数据出发，分别建立消费关于收入、消费差距关于收入差距的自回归模型，结果表明农村居民当期消费更易受近期收入和消费水平的影响，具有不稳定性。再利用GM(1,1)模型预测城乡居民收入差距，结合自回归模型，完成未来10年海南城乡消费差距的预测：收入差距和消费差距将呈直线递增趋势，收入差距的增幅高于消费差距增幅。缩小海南城乡居民消费差距的根本途径在于缩小收入差距，应因地制宜，切实提高农民收入水平。     

决策可靠性分析及在SAR图像目标识别中的应用

决策融合是提高合成孔径雷达（Synthetic Aperture Radar,SAR）目标识别性能的重要手段，然而，可靠性较弱的决策往往会导致最终决策融合的效果变差。将可靠性分析引入基于决策融合的SAR目标识别方法中，分别计算各个决策的可靠性系数并选取可靠性的决策参与最终的决策融合。为了验证方法的有效性，分别将提出的可靠性分析应用于多特征决策融合以及多分类器决策融合并基于MSTAR（Moving and Stationary Target Acquisition and Recognition）数据集进行了目标识别实验。在基于主成分分析、线性鉴别分析和非负矩阵分解三种特征进行多特征决策融合的条件下，所提方法和直接进行决策融合的方法的识别率分别为97.47%和96.50%。在基于K近邻、支持向量机和稀疏表示分类器的多分类器决策融合中，所提方法和直接进行决策融合的方法的识别率分别为97.10%和96.28%。实验结果充分证明了所提方法的有效性。     

A spatial autoregressive stochastic frontier model for panel data incorporating a model of technical inefficiency

By integrating Battese and Coelli’s (1995) model and the spatial autoregressive model (SAR), a spatial autoregressive stochastic frontier model for panel data is developed. The main feature of this frontier model is a spatial lag term of explained variables and the joint structure of a production possibility frontier with a model of technical inefficiency. The model addresses both spatial dependence and heteroskedastic technical inefficiency. This study applies maximum likelihood methods considering the endogenous spatial lag term. The proposed model nests several existing models. Further, an empirical analysis using data on the Japanese manufacturing industry is conducted and the existing models are tested against the proposed model, which is found to be statistically supported. The findings suggest that estimates in the existing spatial and non-spatial models may exhibit bias because of lack of determinants of technical inefficiency, as well as a spatial lag. This bias also affects the technical efficiency score and its ranking.     

Club convergence and drivers of digitalization across Indian states

Disparity in the level of digitalization is a crucial driver of economic inequality in an economy. Although a pocket of its population is still bereft of the benefits of digitalization, India currently has the second highest number of internet subscribers in the world despite the nation's late adoption of digital technology. An accurate assessment of the current state of digitalization in the country is required for devising effective initiatives towards building a Digital India and bridging the nation's internal digital divide. Considering 17 major Indian states and 21 variables for 10 years, we constructed a composite index of digitalization with the help of Principal Component Method (PCM). This paper identifies factors responsible for the digitalization divide across states. In the second part of the analysis, the study confirms, with the help of club convergence test, the absence of overall convergence towards digitalization and the existence of the non-convergent group. This paper also shows that the non-convergent group of states are at the bottom of the ranking table which indicates the need for greater attention to initiatives to bridge the digital divide.     

Corporate social responsibility and competitive advantage: A developing country perspective

Corporate social responsibility (CSR) has attracted wider research interests over recent decades. While some studies have examined the impact of CSR activities on firm competitive advantage (CA), the findings so far remain contradictory. Moreover, the role of export orientation, firm strategy, and structure on the association between CSR and CA has not been explicitly examined. Thus, the purpose of this study is to examine the moderating role of export orientation, firm strategy, structure, and firm size on the association between CSR and CA. Using a sample of 179 responses from management staff in organizations across five sectors in a developing country context of Ghana, the study found positive effects of CSR on CA. The study contributes to the resource‐based view (RBV) scholarship by confirming the important complementary effect of export orientation and organizational structure as important resources and capabilities on the CSR–competitiveness relationship. However, no evidence of a moderating effect of firm strategy, or firm size on the CSR–CA relationship was found. These findings are instructive, impactful, and enrich the existing literature on CSR and strategy. Implications for theory and practice are also discussed.     

Failure to learn from failure: The 2008 mortgage crisis as a déjà vu of the mortgage meltdown of 1994

This article traces the developments in the market for residential mortgage-backed securities (MBS) during the period 1970–2008. Drawing on an analysis of trade publications, business press, and interviews with practitioners, it shows that an MBS market meltdown in 1994 provided clear signals of problems with MBS. The market participants did not re-evaluate their use of risk management tools or adjust security design in response to the 1994 crisis, suggesting a lack of understanding of the implications of the crisis. The 1994 meltdown showed that MBS were vulnerable to systematic risks and that these risks could precipitate an MBS market crash. Furthermore, the 1994 meltdown demonstrated that large-scale investment in MBS could affect the primary mortgage market, thereby rendering the MBS risks unpredictable. After 1994, MBS investment shifted to MBS backed by mortgages with default risk – a development that led to the crash of 2008. By drawing parallels between the 1994 and 2008 crises, this article shows how the MBS market failed to self-correct. The results suggest that financial market participants do not always incorporate relevant information in their decision-making and that market participants have difficulties in both foreseeing the effect of financial innovations on markets and interpreting these effects.